Return POlicy

Refund Policy

Here at Findley Lake Trading Company, customer satisfaction is our top priority. Please read our 60 day return policy below:

Not Satisfied with Purchase

In the event you are unsatisfied with your purchase from Findley Lake Trading, please contact us within 60 days from the date the order was received to initiate the return process. Simply send any items back to us and we will refund the initial purchase. The product or items must be in unused condition and packaged with original packing material. We cannot cover costs the customer incurs to return items to Findley Lake Trading Company. Before mailing back any orders, please contact us at 814-460-5917.

Damaged Products

If you have received a damaged product, please notify us within 5 days after you have received the order and we will replace any damaged item immediately, at no cost to the buyer.

Non-Refundable Items

At Findley Lake Trading, we sell non-refundable orders such as Custom/Special Orders, Clearance/Sale Orders, and Gift Cards.

Promotions and Coupons

We do not offer promotions and coupons. We offer discounted “package “ prices when buying more than one item. Plus truck delivery and NO sales tax. (6 % tax in Pa) . Guarantee you will save more by calling or emailing us.

Customized & Personalized Orders

In the event you have an order customized or personalized, we will not be able to accept returns or refunds on this custom merchandise. If the merchandise is damaged, we will replace it at no cost to the buyer.

Customer Service

To reach a customer service representative, please contact us at 814-460-5917 or send an email to us at [email protected]